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FAQ's for Managers and Employees
23 articles in this collection
Written by
David Payne,
Mathilde,
and
Tori
I can't login?
What to do if you cannot log-in
Written by
Mathilde
Updated over a week ago
Colours do not appear when I try to print my rota
How to ensure that colours print correctly
Written by
David Payne
Updated over a week ago
What browsers does Rotageek support?
You'll need to use one of these supported browsers to use Rotageek
Written by
David Payne
Updated over a week ago
FAQs for Managers
Messages Feature
Written by
Tori
Updated over a week ago
My employee has forgotten their username and / or password
Written by
Mathilde
Updated over a week ago
Unpaid leave is still being calculated in my employee's hours, does this mean the employee is getting paid?
Nope!
Written by
David Payne
Updated over a week ago
Why can't I add Holiday for myself in Leave Admin?
Written by
Tori
Updated over a week ago
My employee's leave request is showing the incorrect hours in the Scheduler
Why hours may seem wrong when a leave request crosses over into multiple different weeks
Written by
David Payne
Updated over a week ago
If someone from another store covers a shift in my store, will this be shown on the Timesheet?
Yes
Written by
David Payne
Updated over a week ago
Can my employees request Leave in the past?
No
Written by
David Payne
Updated over a week ago
Why can't I edit certain days on my Timesheet?
Written by
David Payne
Updated over a week ago
Can I change a shift to Sick in Timesheets?
Yes!
Written by
David Payne
Updated over a week ago
My employee's leave request is showing the incorrect amount of hours, can I change this?
Yes!
Written by
David Payne
Updated over a week ago
How do I add or edit an employee profile?
Written by
Mathilde
Updated over a week ago
How do I send login details to my whole team?
Setting up a new team on Rotageek? Follow these steps to send them their Rotageek login details.
Written by
Mathilde
Updated over a week ago
I can't find my employee(s) on the scheduler
Written by
Mathilde
Updated over a week ago
How can I give my colleague access to create and approve rotas?
Written by
Mathilde
Updated over a week ago
What to do if Rotageek is running slowly or crashing in your web browser
How to clear the cache of your web browser
Written by
Tori
Updated over a week ago
Experiencing issues using Rotageek on your Tablet or Mobile Device?
How to clear your browser cache on tablets and mobile devices
Written by
Mathilde
Updated over a week ago
I have a query about my Rotageek subscription or billing
Question about your subscription or billing - let us know!
Written by
Mathilde
Updated over a week ago
FAQs for Employees
How do I reset my password on the mobile app?
Written by
Mathilde
Updated over a week ago
How do I change my notification settings?
Learn how to manage your mobile and e-mail notifications
Written by
Mathilde
Updated over a week ago
I've forgotten my username!
Don't worry, we can help!
Written by
Tori
Updated over a week ago