FAQs

FAQ's for Managers and Employees

26 articles in this collection
Written by David Payne, Mathilde, and Tori

I can't login?

What to do if you cannot log-in

Written by Mathilde
Updated over a week ago

Colours do not appear when I try to print my rota

How to ensure that colours print correctly

Written by David Payne
Updated over a week ago

What browsers does Rotageek support?

You'll need to use one of these supported browsers to use Rotageek

Written by David Payne
Updated this week

FAQs for Managers

Messages Feature

Written by Tori
Updated over a week ago

My employee has forgotten their username and / or password

Written by Mathilde
Updated over a week ago

Unpaid leave is still being calculated in my employee's hours, does this mean the employee is getting paid?

Written by David Payne
Updated over a week ago

Why can't I add Holiday for myself in Leave Admin?

Written by Tori
Updated over a week ago

My employee's leave request is showing the incorrect hours in the Scheduler

Why hours may seem wrong when a leave request crosses over into multiple different weeks

Written by David Payne
Updated over a week ago

If someone from another store covers a shift in my store, will this be shown on the Timesheet?

Written by David Payne
Updated over a week ago

Can my employees request Leave in the past?

Written by David Payne
Updated over a week ago

Why can't I edit certain days on my Timesheet?

Written by David Payne
Updated over a week ago

How do I mark someone as 'Sick'?

My employee called in sick, how do I mark that in the Scheduler?

Written by Tori
Updated over a week ago

Can I change a shift to Sick in Timesheets?

Written by David Payne
Updated over a week ago

My employee's leave request is showing the incorrect amount of hours, can I change this?

Written by David Payne
Updated over a week ago

How do I add or edit an employee profile?

Written by Mathilde
Updated over a week ago

How do I send login details to my whole team?

Setting up a new team on Rotageek? Follow these steps to send them their Rotageek login details.

Written by Mathilde
Updated over a week ago

I can't find my employee(s) on the scheduler

Written by Mathilde
Updated over a week ago

How can I give my colleague access to create and approve rotas?

Written by Mathilde
Updated over a week ago

Why can't I access certain features?

Written by Mathilde
Updated over a week ago

What to do if Rotageek is running slowly or crashing in your web browser

How to clear the cache of your web browser

Written by Tori
Updated over a week ago

Experiencing issues using Rotageek on your Tablet or Mobile Device?

How to clear your browser cache on tablets and mobile devices

Written by Mathilde
Updated over a week ago

How to print your rota

Written by Mathilde
Updated over a week ago

I have a query about my Rotageek subscription or billing

Question about your subscription or billing - let us know!

Written by Mathilde
Updated over a week ago

FAQs for Employees

How do I reset my password on the mobile app?

Written by Mathilde
Updated over a week ago

How do I change my notification settings?

Learn how to manage your mobile and e-mail notifications

Written by Mathilde
Updated over a week ago

I've forgotten my username!

Don't worry, we can help!

Written by Tori
Updated over a week ago