FAQs

FAQ's for Managers and Employees

23 articles in this collection
Written by David Payne, Mathilde, and Tori

I can't login?

What to do if you cannot log-in

Written by Mathilde
Updated over a week ago

Colours do not appear when I try to print my rota

How to ensure that colours print correctly

Written by David Payne
Updated over a week ago

What browsers does Rotageek support?

You'll need to use one of these supported browsers to use Rotageek

Written by David Payne
Updated over a week ago

FAQs for Managers

Messages Feature

Written by Tori
Updated over a week ago

My employee has forgotten their username and / or password

Written by Mathilde
Updated over a week ago

Unpaid leave is still being calculated in my employee's hours, does this mean the employee is getting paid?

Written by David Payne
Updated over a week ago

Why can't I add Holiday for myself in Leave Admin?

Written by Tori
Updated over a week ago

My employee's leave request is showing the incorrect hours in the Scheduler

Why hours may seem wrong when a leave request crosses over into multiple different weeks

Written by David Payne
Updated over a week ago

If someone from another store covers a shift in my store, will this be shown on the Timesheet?

Written by David Payne
Updated over a week ago

Can my employees request Leave in the past?

Written by David Payne
Updated over a week ago

Why can't I edit certain days on my Timesheet?

Written by David Payne
Updated over a week ago

Can I change a shift to Sick in Timesheets?

Written by David Payne
Updated over a week ago

My employee's leave request is showing the incorrect amount of hours, can I change this?

Written by David Payne
Updated over a week ago

How do I add or edit an employee profile?

Written by Mathilde
Updated over a week ago

How do I send login details to my whole team?

Setting up a new team on Rotageek? Follow these steps to send them their Rotageek login details.

Written by Mathilde
Updated over a week ago

I can't find my employee(s) on the scheduler

Written by Mathilde
Updated over a week ago

How can I give my colleague access to create and approve rotas?

Written by Mathilde
Updated over a week ago

What to do if Rotageek is running slowly or crashing in your web browser

How to clear the cache of your web browser

Written by Tori
Updated over a week ago

Experiencing issues using Rotageek on your Tablet or Mobile Device?

How to clear your browser cache on tablets and mobile devices

Written by Mathilde
Updated over a week ago

I have a query about my Rotageek subscription or billing

Question about your subscription or billing - let us know!

Written by Mathilde
Updated over a week ago

FAQs for Employees

How do I reset my password on the mobile app?

Written by Mathilde
Updated over a week ago

How do I change my notification settings?

Learn how to manage your mobile and e-mail notifications

Written by Mathilde
Updated over a week ago

I've forgotten my username!

Don't worry, we can help!

Written by Tori
Updated over a week ago