FAQs

FAQ's for Managers and Employees

David Payne avatar Mathilde avatar Tori avatar
26 articles in this collection
Written by David Payne, Mathilde, and Tori
FAQs for Managers

Messages Feature

Tori avatar
Written by Tori
Updated over a week ago

My employee has forgotten their username and / or password

Mathilde avatar
Written by Mathilde
Updated over a week ago

Unpaid leave is still being calculated in my employee's hours, does this mean the employee is getting paid?

Nope!
David Payne avatar
Written by David Payne
Updated over a week ago

Why can't I add Holiday for myself in Leave Admin?

Tori avatar
Written by Tori
Updated over a week ago

My employee's leave request is showing the incorrect hours in the Scheduler

Why hours may seem wrong when a leave request crosses over into multiple different weeks
David Payne avatar
Written by David Payne
Updated over a week ago

If someone from another store covers a shift in my store, will this be shown on the Timesheet?

Yes
David Payne avatar
Written by David Payne
Updated over a week ago

Can my employees request Leave in the past?

No
David Payne avatar
Written by David Payne
Updated over a week ago

Why can't I edit certain days on my Timesheet?

David Payne avatar
Written by David Payne
Updated over a week ago

How do I mark someone as 'Sick'?

My employee called in sick, how do I mark that in the Scheduler?
Tori avatar
Written by Tori
Updated over a week ago

Can I change a shift to Sick in Timesheets?

Yes!
David Payne avatar
Written by David Payne
Updated over a week ago

My employee's leave request is showing the incorrect amount of hours, can I change this?

Yes!
David Payne avatar
Written by David Payne
Updated over a week ago

How do I add or edit an employee profile?

Mathilde avatar
Written by Mathilde
Updated over a week ago

How do I send login details to my whole team?

Setting up a new team on Rotageek? Follow these steps to send them their Rotageek login details.
Mathilde avatar
Written by Mathilde
Updated over a week ago

I can't find my employee(s) on the scheduler

Mathilde avatar
Written by Mathilde
Updated over a week ago

How can I give my colleague access to create and approve rotas?

Mathilde avatar
Written by Mathilde
Updated over a week ago

Why can't I access certain features?

Mathilde avatar
Written by Mathilde
Updated over a week ago

What to do if Rotageek is running slowly or crashing in your web browser

How to clear the cache of your web browser
Tori avatar
Written by Tori
Updated over a week ago

Experiencing issues using Rotageek on your Tablet or Mobile Device?

How to clear your browser cache on tablets and mobile devices
Mathilde avatar
Written by Mathilde
Updated over a week ago

How to print your rota

Mathilde avatar
Written by Mathilde
Updated over a week ago

I have a query about my Rotageek subscription or billing

Question about your subscription or billing - let us know!
Mathilde avatar
Written by Mathilde
Updated over a week ago