If your employee has forgotten their username:
Go onto People Page and type in your staff member's name in the search bar.
You will be able to see their Rotageek username below.
If your employee has forgotten their password:
Go onto the People Page and find your staff member
Click 'Reset Password' - this will send them a password reset email.
Send Welcome email is used when you need to send them a username and password to log onto the system for the first time
If they haven't received their email in 5 minutes?
Ask them to check their junk email folder
If it is not there, please contact us through our customer support bubble