How to Reactivate a Deactivated User Account in Rotageek
If a user account in Rotageek becomes deactivated, it can prevent the user from accessing the system. This issue often arises when an employee's leaving process is canceled or their leaving date is updated. Below are the steps to reactivate a deactivated account, depending on your organization's setup and access level.
HR-Based Reactivation
In some cases, user accounts are deactivated because the system updates user information based on files sent by your organization's head office. To resolve this:
Contact your HR department.
Request them to reactivate the user's account in the system.
This method is typically required when account updates are managed centrally by HR.
System-Based Reactivation
If you have access to the Rotageek system and the ability to manage user accounts, follow these steps:
Navigate to the employee’s People page in Rotageek.
Locate the inactive account and click the green Reactivate button to make the account active again.
After reactivating the account, re-add or set the correct end (leaving) date for the employee.
This method is suitable for users with administrative access to the system.
Additional Considerations
Ensure that the correct leaving date is updated after reactivating the account to avoid future deactivation.
If you encounter any issues during the reactivation process, consult your HR department or Rotageek support for further assistance.
By following these steps, you can successfully reactivate a deactivated user account and restore access to Rotageek.