How can I update or correct my location and other user details in Rotageek?
In Rotageek, user details such as location, contract hours, and other personal information are managed through a file provided by your Head Office. If any of your details are incorrect or need updating, the process involves coordination with your Head Office. Below is a detailed explanation of how this works and what steps you need to take.
How User Details Are Managed in Rotageek
Rotageek relies on data files sent by your Head Office to update and maintain user details. This includes:
Store or work location
Contract hours
Other personal or employment-related information
These files are periodically sent to Rotageek, and any updates made by the Head Office will be reflected in the system once the file is processed.
Steps to Update or Correct Your Details
If you notice that your location, contract hours, or other details are incorrect in Rotageek, follow these steps:
Contact Your Head Office or HR Administrator: Reach out to your Head Office or the HR team responsible for managing employee records.
Request an Update: Inform them of the incorrect details and request that they update your information in the file they send to Rotageek.
Wait for the Update to Reflect: Once the Head Office updates the file and sends it to Rotageek, the changes will automatically appear in your account.
Common Issues and Resolutions
Incorrect Location After HR Transfer: If your location is still showing incorrectly after a transfer, it means the Head Office has not yet updated the file. Contact them to ensure the update is made.
Unupdated Contract Hours: If your contract hours are incorrect, the same process applies—request your Head Office to update the file.
General Location Updates: For any location corrections, the Head Office must update the file sent to Rotageek.
Key Points to Remember
Only your Head Office or HR team can make updates to your details in Rotageek.
Changes will not reflect immediately; they depend on the Head Office updating and sending the file to Rotageek.
Ensure you provide accurate information to your Head Office to avoid delays.
By following these steps and understanding the process, you can ensure that your details in Rotageek are accurate and up-to-date.