Employees will be sent a welcome email when they are created if your company has a HR file integration, however these expire after 48 hours. If you're adding users manually, you will need to send them a welcome email.

The email will include their username will allow them to create a password.

To send your new starter a welcome email, navigate to their profile on the People Page and press send welcome email.

If your employee has forgotten their password, you can send them an email in order for them to reset their password by pressing reset password.

You can also set a default password for your employee if they do not have an email on the system. This can also be found on the profile tab of their people page.

Select 'generate and save' and a new password will be generated for the employee. This will then allow you to copy the password to give to your employee.

When your employee then logs in on the web app or mobile app, it will prompt them to create a new password for secruity.