Why Can’t I See Annual Leave in Rotageek’s Leave Calendar?
If you are unable to view annual leave in Rotageek’s leave calendar, there are several potential causes and solutions. This guide outlines common issues, troubleshooting steps, and preventive tips to help you resolve the problem.
Common Issues with Viewing Leave
Filters Not Set Correctly: Leave types or statuses (e.g., approved or outstanding) may not be selected.
Permissions Issues: Your access permissions may have been removed or restricted by administrators.
Technical Problems: Browser cache or outdated settings may interfere with the display.
No Leave Data: There may be no leave submitted or approved for the selected period.
Troubleshooting Steps
1. Check Filters
Ensure both 'approved' and 'outstanding' leave statuses are selected. Outstanding leave is marked with hash marks on the calendar.
Verify that the correct leave type (e.g., annual leave) is included or that all leave types are selected.
Confirm the date range you are viewing matches the period where leave is expected.
2. Verify Permissions
Check with your head office or account administrators to ensure your permissions to view leave are active. Permissions may be temporarily disabled during internal reviews or due diligence periods.
3. Clear Browser Cache
Stored browser data can interfere with Rotageek’s functionality. Clear your browser cache by following these steps: - Open your browser settings. - Navigate to 'Clear browsing data.' - Select 'All time' and check 'Cookies and other site data' and 'Cached images and files.' - Clear the data, then log back into Rotageek and try again.
4. Review Leave Data
Confirm that employees have submitted and had leave approved for the selected range. If no leave has been processed, the calendar will appear blank.
Visit the Leave Admin section and check the 'processed' tab to review the history of approved or rejected leave requests.
5. Refresh Your Account
Log out of your Rotageek account and log back in. This simple refresh often resolves visibility issues.
Advanced Troubleshooting
If none of the above steps resolve the issue:
Manual Review: Contact your administrator to manually review your account settings and permissions.
Browser Setup: Ensure your browser is up-to-date and free of conflicting extensions or settings.
Preventive Tips
Regularly check and update your permissions with your administrator.
Clear your browser cache periodically to avoid technical issues.
Ensure filters and settings in the leave calendar are correctly configured before use.
By following these steps, you should be able to resolve most issues related to viewing annual leave in Rotageek. If problems persist, contact Rotageek support for further assistance.