Resolving Timesheet Issues in Rotageek: Missing Hours and Secondary Locations
Timesheet discrepancies, such as missing hours or complications from employees working at secondary locations, can usually be resolved by addressing configuration issues or correcting manual entries in the Rotageek system. Below are the common scenarios and their solutions to help ensure accurate timesheet management.
Why are an employee's hours not appearing on their Timesheet?
If an employee’s scheduled hours are missing from their timesheet, it is likely because their shifts have not yet been approved within the Scheduler. Unapproved shifts do not transfer to the timesheet for record-keeping purposes. To resolve this:
Verify the Approval Status of the Shifts: - Check if the shifts in question have been approved in the Scheduler.
Unlock the Timesheet: - The timesheet may need to be unlocked to reflect the updated data. This action must be performed by your organization’s Head Office. - Inform the relevant team to unlock the timesheet and recheck for the reflected hours.
This solution ensures that timesheets accurately show only approved and confirmed shifts.
Additional Notes
If you are unsure about permission requirements, such as unlocking a timesheet, consult your organization's system administrator or Head Office team.
Ensure that all shifts are reviewed and approved before attempting to reconcile the timesheet.
By following these steps, you can resolve common timesheet issues effectively, ensuring accurate and reliable records within the Rotageek application.