The Positions page in the Admin Console lets you define the roles your staff can work in (for example, Store Manager or Barista), and control which locations each position is available at. These positions are then used across scheduling, user access, and reporting.
Accessing the Positions page
Log in to the Admin Console.
From the navigation menu, go to Positions.
You’ll see a table listing all existing positions with their Order, Position name, and assigned Locations.
Page layout
On the Positions page you’ll see:
Order – The display order for each position (lower numbers appear first).
Position – The name of the role, such as Store Manager, Sales Assistant, Barista, or Front of House.
Locations – Where this position can be used:
Location chips (for example, Oxford Street, Food Court, Hotel – City Centre) show individual locations.
All Locations means the position is available at every store, venue, or site.
+1 more / +X more indicates there are additional locations not shown in the row.
Use the Add Position button in the top‑right corner to create a new position.
Adding a new position
On the Positions page, select Add Position.
Enter a clear Position name, for example:
Retail: Store Manager, Assistant Manager, Sales Associate, Stockroom Assistant.
Hospitality: Restaurant Manager, Waiter/Waitress, Barista, Bartender, Housekeeping.
Order – Set this position’s place in the hierarchy.
External Id - Enter the identifier used to link this position with any external systems or integrations.
Choose which Locations the position should be available at:
Select All Locations if the position exists at every store, restaurant, bar, or hotel.
Or select specific locations if the role only exists at certain sites (for example, Barista only at cafés, or Housekeeping only at hotels).
Choose the access tier:
Read Access Tier – Define the regions, clusters, and locations this position can view (read-only).
Write Access Tier – Define the regions, clusters, and locations this position can edit.
Supervisor Position - Toggle this setting to mark whether the position is a supervisor role.
Save your changes.
Tip: Use naming that matches your internal job titles so positions are easy for managers to recognise in the Scheduler and in reports.
Editing an existing position
Find the position you want to update in the list.
Open the position (for example, via an edit icon or row click – this may vary by configuration).
Update:
The Position name (for example, changing Sales Assistant to Retail Assistant).
The Locations, if you open a new store or close a site and need to adjust where the role is available.
Save your changes.
Renaming a position updates the label wherever it is used going forward. Existing shifts and history remain linked to the updated name.
Changing position order
The Order column defines your position hierarchy and controls how roles are displayed in the Admin Console, in drop-downs, and on the schedule.
Manager roles should usually sit above the positions they oversee (e.g. Store Manager/Assistant Manager above Store Assistant/Sales Associate, or Restaurant Manager/Supervisor above Waiter/Bar Staff).
This hierarchy is also used to determine who can approve leave and which positions can see other staff on the People page: higher-order (manager) positions can typically approve or view team members in lower-order positions, keeping access aligned with your organisational structure