Feature summary
Wellness Check-in is designed to protect employees who may be working alone by prompting them to confirm they are safe at regular intervals during their shift.
Using scheduling data, Rotageek identifies when someone is working alone at a location and sends them in-app prompts to check in. Each response (or missed response) is recorded with a timestamp so you have an auditable history of check-ins for safety and compliance purposes.
If a check-in is not completed within a configured time window, the system raises an alert in the UI and can send email (and, where enabled, push) notifications to predefined roles so they can respond quickly to a potential issue.
This article explains how to configure Wellness Check-in in Rotageek, focusing on:
General Settings
Reasons
Escalations
Who can edit these settings?
Wellness Check-in configuration is restricted to users with the appropriate company-level configuration permissions, typically your system administrators.
General Settings
In this section you can specify if you only want to to prompt a wellness check-in for employees working alone or not. Rotageek can use existing shift data to determine when a user is considered to be “working alone” at a location, based on whether anyone else is scheduled at the same place and time.
You can also set the check-in prompt frequency and the reminder frequency for users. Employees will receive push notifications when the reminder/check-in frequency is met.
Reasons
When a check-in is missed, managers or security teams can resolve it from the dashboard and must choose a reason explaining what happened (for example, “Forgot phone”, “Confirmed safe by phone call”, “Site visit made”).
Managing the list of reasons
In the Reasons section of the Wellness Check-in configuration page you can:
Add new reasons that match your safety procedures
Rename existing reasons
Deactivate reasons you no longer use
This keeps resolution data consistent and useful for reporting.
Escalations
Escalation settings decide who gets notified and after how long when check-ins are missed.
When a check-in is not completed in time, Rotageek can send email notifications (and, where enabled, push notifications) to specific roles, such as security, duty managers or area managers.
Notifications respect each recipient’s location access, so they only see alerts for sites they are responsible for.
To configure:
Open the Escalations section in Wellness Check-in settings.
Add the positions that should receive missed check-in emails.
Ensure users in those positions have correct location access in Rotageek.
You can set how long after a missed check-in each group of recipients should be notified, and optionally use different timings for different roles. Typical patterns include:
A first alert to a monitoring or security team after the initial grace period
A follow-up alert to a manager if later prompts are also missed
To configure:
For each escalation position, set the time window after which they receive an email.
Align these timings with your lone-worker and incident-response policies.
