Gap Shifts

A comprehensive guide to using Gaps

Tori avatar
Written by Tori
Updated over a week ago

Rotageek has a Gaps feature at the top of the Scheduler to indicate that a shift needs to be filled but is not yet assigned to a team member. 

Gaps helps you to identify an employee who is available to work, and you can send notifications to your team asking if they would like to take on the extra shift. 

Gaps can be used in one store/location, or across multiple locations within your business. This enables you to draw on employees from other branches to provide cover when required. 

How to Use Gaps

Add your unassigned shifts to the Gaps row in the Scheduler, just as you would add a shift to the Scheduler itself. You can find out more about specifying requirements on gap shifts here. You can either create a new gap or choose from the list of Existing Shifts. If the shift requires a specific task you can specify this here too. 

If you have more than one unassigned shift on a particular day, you can add multiple gaps in the same box. 

Once you've added your unassigned shifts to the Gaps row, the next step is to choose which employee you want to give the shift to. There are two possible options for choosing the person you want.

1) Use the Scheduler to Select an Employee

To see a list of available employees on the scheduler, click the gap shift and click Assign. A module will open and will show the available employees.

You can select more than one location in the location dropdown.

To help you decide who you want to give the shift to, your employees' scheduled hours and contracted hours are displayed under their name. Scheduled hours appear first, and are green if they are less than or equal to contracted hours.

Once you've chosen the team member, press Assign. This will move the shift out of the gaps row and add the shift to their rota in draft form. To finalise the allocation, click the Approve Changes button in the top right corner. 

2) Send a Gaps Notification to Available Employees

Instead of just allocating the gap shift to an available employee of the manager's choice, managers can notify their team about the unassigned shift to see who'd like to take on the extra hours. This is done by sending a Gaps Notification.

Press Tools > Send gap shifts. This launches a dialogue box where you can decide which gap shifts to send. Select the gap shifts you want to send, and the employees of your chice if needs be. When you're done, click Send. A green circle appears in the top right corner of a gap shift when a notification has been sent to your team. 

Selected team members will now be able to see the available shift via their Employee Mobile App. If they are interested in taking it they can request the shift. 

When an employee has expressed interest in working a gap shift, x requested will appear at the bottom of the shifts. Click the gap shift and press Assign to see who has responded and to assign the shift to them. Employee responses to gap shifts will be listed in chronological order based on when they requested the shift. This helps managers to ensure fairness. 

Using Gaps in One Location

If you are a Store Manager, you will most likely use Gaps across a single location. This means that you can notify the employees in your store about the available shift, and you will be able to choose someone to take the shift from that pool of workers. 

Using Gaps Across Multiple Locations

Some users will have the ability to use Gaps across multiple locations. This means that you can notify employees across several locations about the unassigned shift, and you will be able to choose any available employee across all of those locations to take it on. 

You are able to put a gap shift in the gaps row of any of the locations you have access to, and assign this shift to an employee in any of those locations. 

For more information about Viewing and Interacting with Multiple Locations in the Scheduler, click here. 

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