FAQs

+2
29 articles in this collection
Written by Mathilde, Ged Scheuber, and Ben Leibowitz and 2 others
FAQs for Managers

My employee has forgotten their username and / or password

Written by Ben Leibowitz
Updated over a week ago

How do I remove Requestable Leave from the Scheduler?

My employee has cancelled their Leave/I have entered it wrong, how do I delete it?
Written by Mia Zambakides
Updated over a week ago

Unpaid leave is still being calculated in my employee's hours, does this mean the employee is getting paid?

Nope!
Written by Mia Zambakides
Updated over a week ago

Why can't I add Holiday for myself in Leave Admin?

Written by Mia Zambakides
Updated over a week ago

I've created my rota for the week but it's not showing in Timesheets

Written by Mia Zambakides
Updated over a week ago

My employee's leave request is showing the incorrect hours in the Scheduler

Why hours may seem wrong when a leave request crosses over into multiple different weeks
Written by Mia Zambakides
Updated over a week ago

If someone from another store covers a shift in my store, will this be shown on the Timesheet?

Yes
Written by Mia Zambakides
Updated over a week ago

Can my employees request Leave in the past?

No
Written by Mia Zambakides
Updated over a week ago

Can I change a shift to Sick in Timesheets?

Yes!
Written by Mia Zambakides
Updated over a week ago

Why can't I edit certain days on my Timesheet?

Written by Mia Zambakides
Updated over a week ago

How do I mark someone as 'Sick'?

My employee called in sick, how do I mark that in the Scheduler?
Written by Mia Zambakides
Updated over a week ago

My employee's leave request is showing the incorrect amount of hours, can I change this?

Yes!
Written by Mia Zambakides
Updated over a week ago

My employee is leaving the business / transferring to another store

Written by Ben Leibowitz
Updated over a week ago

How do I add or edit an employee profile?

Written by Ben Leibowitz
Updated over a week ago

How do I send login details to my whole team?

Setting up a new team on Rotageek? Follow these steps to send them their Rotageek login details.
Written by Ben Leibowitz
Updated over a week ago

I can't find my employee(s) on the scheduler

Written by Ben Leibowitz
Updated over a week ago

Can I re-order my employees or locations on the scheduler?

Yes!
Written by Ben Leibowitz
Updated over a week ago

How can I give my colleague access to create and approve rotas?

Written by Ben Leibowitz
Updated over a week ago

Why can't I access certain features?

Written by Ben Leibowitz
Updated over a week ago

What to do if Rotageek is running slowly or crashing in your web browser

How to clear the cache of your web browser
Written by Ciara McKibbin
Updated over a week ago

Experiencing issues using Rotageek on your Tablet or Mobile Device?

How to clear your browser cache on tablets and mobile devices
Written by Ben Leibowitz
Updated over a week ago

How to print your rota

Written by Ben Leibowitz
Updated over a week ago

I have a query about my Rotageek subscription or billing

Question about your subscription or billing - let us know!
Written by Ben Leibowitz
Updated over a week ago